Your privacy
Privacy Policy
This policy explains what we collect when you contact Quay Point Plastering, how we use it, and the choices you have.
Last updated: August 2026
Who we are
Quay Point Plastering (“we”, “us”, “our”) provides survey-led damp, mould, timber and plastering services across Dorset, Hampshire and Wiltshire. Our base is 4 Sharp Rd, Poole BH12 4BG. You can contact us on 01202 287134 or at [email protected].
What information we collect
When you submit an enquiry or booking form, we collect the details you provide — typically your name, phone number, email address, property postcode and a description of the problem you are experiencing. We also receive limited technical data (such as your browser type and general location) through standard website analytics.
How we use your information
We use your details solely to respond to your enquiry, arrange and carry out a survey, provide written findings and quotations, and keep records of any work undertaken. We do not sell your data, and we do not use it for unrelated marketing.
Lawful basis
We process your personal data on the basis of your consent (given when you submit a form) and our legitimate interest in responding to enquiries and delivering the services you have asked about.
Sharing your information
We only share your details where necessary to deliver our service — for example with trusted team members and, where relevant, a specialist we refer you to. We may use secure third-party tools to store enquiries and analyse website traffic. We never sell your personal data.
How long we keep it
We keep enquiry and project records only for as long as needed to provide our service, meet guarantee and aftercare obligations, and comply with our legal and accounting duties.
Cookies and analytics
Our website uses cookies and analytics (including Google Analytics) to understand how visitors use the site so we can improve it. You can control or block cookies through your browser settings.
Your rights
You have the right to request access to the personal data we hold about you, ask us to correct or delete it, or object to how we use it. To make a request, contact us using the details above.
Contact
If you have any questions about this policy or how your data is handled, please call 01202 287134 or email [email protected].