Leak detection
Insurance claim support and paperwork
Practical support with buildings insurance claims for escape-of-water and damp damage, including reports, evidence and paperwork.
Why diagnosis matters
Treat the cause, then repair the damage
Escape-of-water and damp damage are common household insurance claims, and the paperwork can be daunting. We help by documenting the cause, providing clear reports and photographs, and carrying out the repair and reinstatement. We support the process honestly and do not guarantee any insurer decision.
Complimentary survey
Book Your Complimentary Survey
Over 35 years of independent expertise. Written findings included. No sales pressure. No obligation.
Book your complimentary surveyTechnical review
Dan, Director / Surveyor
Last reviewed: July 2026. Advice is general until the property, access and visible evidence have been assessed.
Guarantee & aftercare
Written guarantee terms are matched to qualifying work, with inclusions, exclusions and aftercare explained before acceptance.
What we consider
Possible causes and lookalikes
Escape of water from plumbing or appliances
Storm or weather-related water ingress
Hidden leaks discovered during a survey
Damage requiring evidence for an insurer
Inspection method
A clear work sequence
Step 1
Establish and document the cause of damage
Step 2
Provide reports, photographs and a clear scope
Step 3
Liaise with the claim where appropriate
Step 4
Carry out agreed repairs and reinstatement
Scope boundaries
Honest about what the work does—and does not—cover
We provide cause reports, evidence and reinstatement to support a claim, and carry out the repair work in-house. We do not act as loss assessors, and we cannot guarantee how an insurer will decide a claim.
Complimentary specialist survey
Your Complimentary Specialist Survey
Backed by over 35 years of independent damp and timber expertise.
We believe in diagnosis before treatment. That's why we offer every homeowner and property manager in Dorset, Hampshire and Wiltshire a complimentary specialist survey — carried out by an experienced specialist, not a salesperson.
Over 400 combined reviews across Google and Checkatrade. Over 35 years protecting Dorset homes.
Common questions
About insurance claim support and paperwork
Can you help with my insurance claim?+
Yes. We can document the cause of the damage, provide reports and photographs, and carry out the repair. This gives your insurer clear evidence to work from.
Will my claim definitely be accepted?+
We cannot promise an outcome — that decision rests with your insurer and policy. We provide accurate evidence and honest reporting so the claim is well supported.
Do you deal directly with the insurer?+
We can liaise on the technical detail of the damage and repair where helpful. We are not loss assessors, so formal negotiation of the claim remains between you and your insurer.
Is the specialist survey really free?+
Yes — completely. We offer every homeowner and property manager across Dorset, Hampshire and Wiltshire a complimentary specialist survey at no charge. This includes an on-site inspection, written findings, a clear scope of any recommended work, and an honest referral if the problem falls outside what we do. You pay nothing for the survey. You only pay if you commission the remedial work, and you are under no obligation to do so. The reason we do this is straightforward: we believe in diagnosing the problem before recommending a treatment. A proper inspection takes time, and we'd rather invest that time up front than quote a solution before we've understood the cause.
Not sure if this is your problem?
That's exactly what the survey is for. Book your complimentary specialist survey and one of our experienced team will identify the cause on-site, consider the alternatives, and give you written findings — at no charge and with no obligation.
Related services
Continue your investigation
Recent work
Photographed on our own projects
A selection of real jobs from this service, photographed on site across Dorset, Hampshire and Wiltshire.
Reviewed by local homeowners
Trusted across Dorset, Hampshire and Wiltshire
Independent feedback from customers on Google and Checkatrade — alongside over 35 years of damp proofing and plastering experience.
Next step
Claim your complimentary survey before choosing a treatment
Tell us what you can see, when it changes and where the property is. Photographs can help us triage the next step.